If you’ve ever searched online for the perfect rug, you’ve probably come across Rugs Direct. With thousands of designs—from boho chic to modern minimalism—this online retailer has quickly become a favorite among interior designers, homeowners, and designers. But the real question is: Does Rugs Direct offer quality, variety, and an excellent customer experience—or is it just another pretty e-commerce store?
We rolled up our sleeves (and a few rugs) to find out.
Rugs Direct has carved out a niche in the home decor market, specializing in—you guessed it—rugs. But unlike many traditional home furnishing stores that treat rugs as secondary, this brand puts them front and center. They offer:
They cover a wide aesthetic spectrum, including traditional Persian, Scandinavian modern, Moroccan boho, transitional, coastal, farmhouse, and contemporary. No matter your style, Rugs Direct probably has something for you.
The Rugs Direct catalog is huge, but helpfully structured:
To properly evaluate Rugs Direct, we looked at a mix of machine-made and hand-woven pieces from popular collections:
When shopping online—especially for large household items like rugs—convenient and transparent shipping and return policies are crucial. Rugs Direct understands this and offers you a hassle-free shopping experience from basket to doorstep.
Rugs Direct offers free standard shipping on most orders within the US, which is a huge advantage. Delivery times may vary depending on the brand and size of the rug chosen, but most customers report receiving their rugs within 3 to 10 business days. Oversized or custom-made items may take a little longer, but the website clearly informs you of the expected delivery times before checkout. Rugs Direct also offers tracking information so you can track your purchase at any time.
For those in a hurry, express shipping options may be available for an additional charge, but this varies by item and brand.
If the rug doesn’t quite fit your room or you change your mind, Rugs Direct offers a 30-day return policy from the date of delivery. However, return shipping costs are not covered, meaning you’ll be responsible for returning the item yourself—this is especially important for large or heavy rugs.
The rug must be returned unused, undamaged, and in its original packaging to receive a refund. Depending on the manufacturer, a small restocking fee may apply in some cases.
Rugs Direct itself doesn’t offer a universal warranty, but many of the brands featured on the platform do offer manufacturer warranties that cover defects in materials or workmanship. The scope of the warranty varies by brand and product. Therefore, it’s advisable to check the product description or contact customer service if you’re purchasing a high-quality rug and want long-term protection.
In addition, Rugs Direct offers a price match guarantee. This means that if you find the same rug on another authorized retailer’s website at a lower price, they will match it—a value that goes beyond the terms of the guarantee.
The Rugs Direct customer service team is available by phone, email, or live chat and is widely praised for its responsiveness and helpfulness—particularly when it comes to tracking orders, resolving shipping issues, and coordinating returns.
Here is a snapshot of actual customer sentiment from multiple verified sources:
Absolutely—with a few caveats. If you’re looking for a high-quality rug without having to visit multiple stores or spend hours researching alternatives, Rugs Direct is a fantastic place to shop. Their combination of design, affordability, and service sets them apart from other online rug retailers.
Yes, buying rugs online comes with the usual challenges (color variations, sizing errors), but Rugs Direct minimizes these risks with helpful tools, a strong return policy, and curated collections. Whether you’re redesigning a single room or furnishing your entire home, this brand is a safe bet.
